As of: 21.09.2018

Privacy Policy

We collect and use your personal data exclusively in the context of the provisions of the applicable data protection law for the Federal Republic of Germany. In the following, we will inform you about the nature, scope and purpose of the collection and use of personal data. The following privacy policy applies to the online offer at www.

1  Responsible body

The responsible body of this online offer is the ENERGY one AG, Friedrichstrasse 114a, 10117 Berlin, Germany, Telephone: +49 156 78 548 364 , Email: , subsequently "we" or "us".

2  Collection, processing and use of personal data

2.1  General

Personal data is any information relating to an identified or identifiable natural person (eg name, address, telephone number, date of birth or e-mail address). Basically, you can use our online offer without providing personal information. However, the use of certain services may require the provision of personal information, e.g. As a registration or participation in a raffle. Mandatory information is regularly marked with a *.

2.2  Orders

If you wish to use services that require a contract, we collect the personal data required for establishing and fulfilling the contract (eg first name, last name, date of birth, e-mail address, delivery address, meter number, bank details). Possibly. We also collect additional data on a voluntary basis. Mandatory information is always marked with a *.

3  Processing purposes

We process your personal data for the following purposes:

  • Providing this online offer

  • Contract fulfillment according to our terms and conditions including billing and credit checks in advance. Billing can also include the sale of receivables.

  • Use analysis to improve our online - offer

  • Abuse Prevention and Defense

  • Self-promotion as well as market research and range measurement to the legally permissible extent or consent-based

  • Conducting competitions in accordance with the respective competition conditions

4  Transfer of data to third parties

4.1  Transfer of data to third parties

Your personal data will only be given by us to third parties if this is necessary for the fulfillment of the contract, if we or the third party have a legitimate interest in the disclosure or if your consent exists. If data is transmitted to third parties on the basis of a legitimate interest, this is reflected in this Privacy Policy ­ provisions are explained.

In addition, data may be transmitted to third parties, as far as we should be obliged to do so by law or by enforceable official or court order.

4.2  Service provider

We reserve the right to use service providers when collecting or processing data. Service providers receive from us only the personal data they need for their specific activity. So, for instance, service providers for the provision of this online offer or service provider for delivery and payment. Service providers are usually involved as so-called processor, who may process the personal data of the users of this online service only according to our instructions.

4.3  Transfer of data to non-EEA countries

We also provide personal information to third parties or processors based in non-EEA countries. In this case, we ensure that the recipient has either an adequate level of data protection (eg self-certification by the recipient of the EU-US Privacy Shield or the agreement of so-called EU Standard Contractual Clauses of the European Union with the recipient) ) or a sufficient consent of our users.

5  Duration of storage; retention period

We store your data as long as this is necessary for the provision of our online offer and the associated services, eg for delivery and billing, or we have a legitimate interest in the further storage. In all other cases, we will delete your personal data with the exception of such data, which we must keep to fulfill contractual or statutory (eg tax or commercial) retention periods. Owners of copyright and ancillary copyright). In this case, we limit the processing until the expiration of this period according to the legal requirements.

6  Credit checks and notifications to credit bureaus

6.1  General

When placing an order for the supply of energy products, we have a legitimate interest in performing credit checks or notifications to credit bureaus as described below in order to protect against bad debts and misuse by third parties.

If the result of a credit check should not meet our requirements, we reserve the right to refuse the conclusion of the contract.

6.2  Credit checks by Creditreform

We obtain information about your previous payment history and credit information based on mathematical-statistical procedures under (non-exclusive) use of address data from credit bureaus .

6.3  Notifications to credit bureaus

We report claims due to credit agencies if the service has not been provided despite the due date, the transfer is required to safeguard our legitimate interests or legitimate interests of third parties, and

  • the claim is enforceable or has been expressly recognized or

  • the demand for the due date has been remindered in writing at least twice and the debtor has been informed in good time, but at the earliest on the first reminder, of the impending transfer, between the first reminder and the transfer at least four weeks and the claim has not been denied, or

  • the contractual relationship underlying the claim can be terminated by us without notice due to arrears and we have informed the debtor of the impending transfer.

In addition, we may report non-contractual conduct (eg fraudulent conduct, misuse) to credit bureaus as necessary to protect our legitimate interests or legitimate interests of third parties and there is no reason to believe that the data subject's legitimate interest prevails.

7  Log Files

Each time you use the Internet, certain information is automatically transmitted by your Internet browser and stored by us in so-called log files.

The log files are stored by us for the sole purpose of identifying faults and security reasons (eg for investigating attack attempts) for 7 days and then deleted. Log files whose further storage is required for evidence purposes are excluded from the deletion until the final clarification of the respective incident and can in individual cases be forwarded to the investigating authorities.

The following information is stored in the log files in particular:

  • IP address (Internet Protocol address) of the terminal from which the online service is accessed;

  • Internet address of the website from which the online offer was called (so-called origin or referrer URL);

  • Name of the service provider used to access the online offer;

  • Name of the retrieved files or information;

  • Date and time as well as duration of the call;

  • transferred amount of data;

  • Operating system and information about the Internet browser used, including installed add-ons (eg for the Flash Player);

  • http status code (for example, "request succeeded" or "requested file not found").

8.  Cookies

8.1  What are cookies

Cookies are small text files that are sent when you visit a website and stored in the browser of the user. We use this technology to extend the functionality of our website and to make the use more comfortable for you. If the corresponding Internet page is retrieved, the browser of the user sends back the content of the cookies and thus enables recognition of the user. Certain cookies are automatically deleted after the end of the browser session (so-called session cookies), others are stored for a predetermined time or permanently in the user's browser and then delete themselves (so-called temporary or permanent cookies).

8.2  How can you prevent the use of cookies or delete cookies?

You can deactivate the storage of cookies via your browser settings and delete already saved cookies at any time in your browser. Please note, however, that this online offering without cookies may not work or may only work to a limited extent.

Please also note that contradictions against the creation of user profiles partially work through a so-called "opt-out cookie". If you delete all cookies, a contradiction may therefore no longer be taken into account and must be collected again by you.

8.3  What cookies do we use?

We use cookies that temporarily store certain types of user input (such as the contents of a shopping cart or online form). In addition, we use analysis cookies in order to be able to record the usage behavior (eg visited subpages, made search queries) of our users and to evaluate them anonymously in statistical form.

9  Web analytics

9.1  General

We collect statistical information about the use of our online services to make it more user-friendly. The providers of the tools process data only as a processor according to our instructions and not for their own purposes.

The tools either do not use users' IP addresses at all, or truncate them immediately after the survey.

For each tool you will find information about the respective provider and how you can object to the collection and processing of data by the tool.

For tools that work with opt-out cookies, it should be noted that the opt-out function is device or browser-related and in principle applies only to the currently used terminal or the browser used. If you use several terminals or browsers, you must set the opt-out on each individual terminal and in each browser used.

In addition, you can prevent the creation of usage profiles altogether by generally disabling the use of cookies.

9.2            Google Analytics

Google Analytics is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics with the additional feature offered by Google for the anonymization of IP addresses: Google's IP address is usually already shortened within the EU and only in exceptional cases in the US and in any case only in abbreviated form ,

You can object to the collection or analysis of your data by this tool by downloading and installing the browser plug-in available under the following link:

10         Your rights

10.1         Affected rights

You are entitled to information and, under certain conditions, to rectification, deletion, limitation of processing or opposition to the processing of their personal data and to data portability.

You can also object at any time to the processing of your personal data for advertising purposes ("advertising conflict"). Please take into account that for organizational reasons there may be an overlap between your revocation and the use of your data as part of an ongoing campaign.

If you have given us consent to the processing of your data, you can withdraw them at any time with effect for the future. The lawfulness of the processing of your data until the revocation remains unaffected.

Please use the information under Contact to assert your rights. Please make sure that we can clearly identify you.

10.2         Right of appeal to the supervisory authority

You have the right to file a complaint with a data protection authority. You can contact the data protection authority, which is responsible for your place of residence or your state, or the data protection authority responsible for us. This is:

Berlin Commissioner for Data Protection and Freedom of Information
Friedrichstr. 219
Visitors entrance: Puttkamerstr. 16 - 18 (5th floor)
10969 Berlin, Germany
Telephone: +49 30 13889-0
Fax: +49 30 2155050

11         Contact

For information and suggestions on the subject of data protection, we or our data protection officer are at your disposal at privacy @ or by post

Friedrichstrasse 114a
D- 10117 Berlin, Germany.

If you wish to reach out to us, you can contact us as follows:

Friedrichstrasse 114a
10117 Berlin, Germany
Phone: +49 30 5490 6784, +49 15678 548 364
Email: hello @